Frequently Asked Questions

The Boxes
How many items will be in my box?

Each month is different but there are usually 4 to 6 items in each box. This varies to give you best value possible and to ensure your pup is interested in their box each and every month.

Will the box be tailored to my dogs age?

Yes! Based on the details you give us when ordering a box we are able to send out boxes that feature different guides, tips and products based on the stage your puppy is at.

What kinds of items will I find in my box?

In your box you’ll find a range of items including puppy treats, chews and toys as well as puppy specific grooming tools, hygiene products and other essential accessories. You’ll also find some guides and top tips for looking after your new little one!

We change the contents of the box monthly so your pup will never get bored and you get the best range of products to help your journey.

If there is a particular theme to our training guide you will receive products that help with that specific task. For example, toilet training – you’ll get training pads and anti-bacterial wipes.

What information sources do you use for my pup’s training guides?

We research the best guides and talk with excellent puppy trainers to get the most up-to-date and most effective hints, tips and guides that help keep you and your puppy on the right track and help you create a happy, friendly and life-loving fully grown companion.

Please remember, our guides are just that. Guides. Always consult your Vet for any issues you experience with your puppy.

What happens when my pup is no longer a pup?

We tend to agree with common knowledge that 15 months is the time when a puppy can use, eat and chew on adult dog things. At this point we will roll you over onto our Scrufflo Dog Boxes where your newly matured dog can enjoy a monthly delivery of all things fun, chewable and of course some advanced training.

Delivery
When will I receive my box?

Your box will be sent out around the 21st of each month which means you’ll usually get your box before the 25th.

If you order on or after the 21st your box will be sent out the following month.

Does Scrufflo have order cut-off days?

Yep, see above, but in short: 21st of each month.

How much does postage cost?

£2.99/box on UK orders

We use Royal Mail to make sure you get the best service possible.

How do I change my details?

Go to your “My Account” section and update your details there.

Your Subscription
How do I cancel or change my subscription?

That’s easy. Login to your account page and follow the menus.

Can I get a refund?

That depends.

We have a 2 week cooling off period where all boxes and subscription plans can be cancelled for a full refund. If we sent you a box it must be unopened, unused and sent back to us.

We cannot offer partial or full refunds on our service once the cooling off period is over – sorry! This means if you’re half way through a 6 month service we cannot give you a partial refund for the following 3 months.

If there are special circumstances please do get in touch using our contact page.

Got something else on your mind?

Use our Contact Page