Who wants their personal information banded around the internet and sold at auctions to the highest bidder? We don’t, and we won’t pass yours on either.
We use your information only to complete your order or to inform you of nice little changes to Scrufflo. Your payment details are never even seen by us and are processed by a neat and secure payment system called Stripe or by Paypal.
In order for us to give you the best possible service we use your data in various, safe and conscious ways. Here is an outline of how we process your data based on how we obtained it:
A) Contact form
- Data: Name, Email Address
- Reason: To enable us to reply to your query
- Storage: Website and our email client (Gmail). Accessible by Admin only.
B) Mailing List Signup
- Data: Email Address
- Reason: To allow us to contact you at a later date with information
- Storage: Mailing Service (Mailchimp) Accessible by Admin only.
- Data: Name, Email Address, Billing and Shipping Address, Dog’s details, Phone (if provided)
- Reason: Order fulfilment
- Storage: Website and email client (name, email, adresses)
- Bank details are not, nor ever will be stored, seen or processed by us (unless over the phone) our payment processor Stripe deals with this side of things.
- Data: Products viewed, pages visited, duration
- Reason: To enable targeted Marketing
- Storage: Within Facebook. We see no data.
Royal Mail: https://www.royalmail.com/privacy-policy/
Scrufflo is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
1. When you order, we need to know your name, address, email address and your dogs details. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process
2. We use your personal information for: billing purposes; to update you on new products and/or services; to improve our products and/or services; to conduct research.
3. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
4. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation.
5. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing firstname.lastname@example.org
6. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.
7. We use a technology called “cookies” as part of a normal business procedure. Cookies are small text files that are created by a web server and stored on your computer when you visit a website. They don’t do anything i.e. they are not executable code and can only be read by (you and) the website that created them. You can view and edit the cookies on your computer like any other text file using a text editor (the contents are usually just strings of unique identifiers and date/timestamps). The website that created the cookie can read the contents when you are at their website.
Cookies are widely used across the internet: you may have hundreds of cookies on your computer at any one time. Each browser has its own set of cookies so, if you run multiple browsers, you will have multiple sets of cookies on your computer.
In the past, cookies have had some bad press. Much was due to a general misunderstanding of what cookies are and how they work but some was due to justifiable privacy concerns relating to 3rd party tracking cookies. These cookies are used by advertising websites and track a web user across multiple sites. The good news is that all modern browsers allow you to easily block 3rd party cookies.
All the major browsers allow you to block cookies and delete those that have already been created on your computer, usually within the ‘Tools’ section of the browser. These tools allow you to specify which cookies you will accept by type and often by specific websites using an exception list e.g. you can block all cookies and then list the website from which you will accept cookies. There are also a wide choice of browser add-ins that you can install if you wish greater control over persistent cookies.
If you have any questions about privacy please contact us at email@example.com.